• Manages new and existing customer accounts by negotiating terms, managing customer expectations, and resolving customer problems, issues and concerns. Develops new accounts by marketing company product lines and offering value-added services.
• Reply to all incoming internet sales leads and distributes accordingly.
• Prepares bids on existing inventory and new equipment.
• Identifies and develops new sales opportunities. Receives customer orders and serves as the customer contact point on retail sales.
• May assist in orienting customer on equipment and vehicles.
• Finance Department Support including preparation and execution of contracts, submitting credit, obtaining stipulations from customers, follow up from initial credit application through funding process.
• Assists in implementing, sustaining and developing quality process improvements that focus on customer service.

• Computer Efficient
• Minimum 3 years customer service or sales experience required.
• Internet Lead - Sales.
• Document preparation.
• Ability to establish relations with various lenders in Truck & Equipment industry.
• Equipment experience preferred.
• Highly organized, detail oriented; have excellent follow-up and prioritization abilities.
• Effective verbal and written communication skills and ability to successfully engage all levels of customer base.
• Experience handling high volume of paperwork
• Team player with superior service skills
• Must be able to communicate effectively with management, sales personnel and develop strong relationships with finance sources

Duties:

• Oversee accounting / administrative staff (Accounts Payable / Receivables / Titling / Receptionist)
• Close all aspects of sale once funds are received.
• Financial Statements: preparation, review, variance explanations, miscellaneous monthly reporting, bank reconciliations, month-end closing.
• Review schedules weekly and make correcting journal entries.
• Maintain floor plan and inventory analysis.
• Human Resource duties include but are not limited to: Payroll, Attendance, Worker's Compensation, disciplinary reporting, company medical insurance
• Monthly and Annual Tax reporting: Property tax, Vehicle Inventory tax, Sales and Use Tax.
• Manage company's insurances to ensure coverage is in place to protect all aspects of the business.
• Review proposals and subsequent contracts for accuracy, consistency, professionalism and risk.
• Oversee and manage special projects from beginning through completion.

Skills /Requirements :

• Must possess the ability to work in high volume, fast-paced environment with the ability to quickly address and resolve accounting, personnel and operating issues.
• Above average communication skills necessary to deal effectively with all levels of management and operations.
• Computer Experience: Excel, Word, Outlook, Internet, Goldmine or similar CRM software, dealer industry specific software such as Reynolds or ADP

• Must be a team player.
• Minimum 3 years experience.
• Must be energetic, positive and assertive.
• Strong customer service skills.
• Strong Computer Skills (including CRM Software such as Act or Goldmine & Microsoft Office: Outlook, Word, Excel, Internet Explorer)
• Must present his/herself in a professional manner.
• Drive new business through hard work and strong client and partner relationships
• Manages new and existing customer accounts by negotiating terms, managing customer expectations, and resolving customer problems, issues and concerns. Develops new accounts by marketing company product lines and offering value-added services.
• Daily prospecting and cold calling Build and manage relationship with key buyers
• Close sales
• Demonstrate product knowledge to achieve highest customer service
• Create proposals / bids on existing inventory and new equipment.
• Identifies and develops new sales opportunities. Receives customer orders and serves as the customer contact point on retail sales.
• Assists in implementing, sustaining and developing quality process improvements that focus on customer service.